Refund & Warranty Policy
Fair, transparent, and time-bound.
Warranty Window
Every product shows its own warranty period (for example 30, 90, or 365 days) as a badge on the product page and on your Track Order page. The warranty starts on the date of purchase and ends on the exact expiry date shown for your order. Claims are accepted only within this window β once the date has passed, the warranty is no longer active and cannot be reopened.
What Warranty Covers
Within the warranty period we cover: files that stop working, links that go dead, corrupted or incomplete files, wrong version delivered, and access keys that fail through no fault of yours. Depending on the issue we will re-deliver the file, replace it with an equivalent, or issue a refund.
What Is Not Covered
The warranty does not cover: change of mind after delivery, compatibility problems caused by unsupported devices or software, files that were modified or shared by you, or claims made after the warranty expiry date shown on your order.
How to Claim
Open your Track Order page, confirm your warranty is still active, then message us on WhatsApp with your order details and a short description of the issue (screenshots help). We usually respond within a few hours and resolve most claims the same day.
Refunds
Because products are delivered instantly and digitally, refunds outside of a valid warranty claim are not available. Inside the warranty window, if we cannot repair or replace the product, we will issue a full refund to your original payment method.
Last updated: 2026